Privacy policy
Last updated: April 28, 2026
Nova Haven (“we”, “us”, “our”) is a brand operated by Bethany Anderson, based in the United Kingdom. We are the data controller responsible for your personal information.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our store.
Our store is hosted by Shopify, which enables us to provide our products and services to you.
📌 1. Information We Collect
We may collect the following personal information:
Information you provide:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment details (processed securely via third parties)
Order & transaction data:
- Products you purchase
- Order history
- Payment confirmations
Automatically collected:
- IP address
- Browser and device information
- How you interact with our website
🍪 2. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve our store.
These may include:
- Essential cookies – required for checkout and site functionality
- Analytics cookies – to understand how visitors use our site
- Marketing cookies – to show relevant ads and measure performance
Because our store is powered by Shopify, some cookies are placed automatically.
You can manage or disable cookies through your browser settings at any time.
⚙️ 3. How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Deliver products to you
- Communicate about your orders
- Provide customer support
- Send marketing emails (if you opt in)
- Improve our store and user experience
- Prevent fraud and maintain security
⚖️ 4. Legal Basis for Processing (UK GDPR)
Under UK data protection law, we rely on:
- Contract – to fulfil your orders
- Legitimate interests – to improve our services and prevent fraud
- Consent – for marketing emails and certain cookies
- Legal obligations – for tax and regulatory requirements
💳 5. Payments
We accept payments via:
- Shopify Payments
- PayPal
Your payment details are processed securely by these providers. We do not store full card details.
📣 6. Marketing Communications
If you choose to receive marketing emails, we may send you updates, offers, and product information.
You can unsubscribe at any time using the link in our emails.
🔐 7. Sharing Your Information
We may share your data with:
- Shopify (store hosting)
- Payment providers (e.g. PayPal)
- Delivery and shipping providers
- Service providers (e.g. IT, analytics)
We only share what is necessary and require third parties to protect your data.
🌍 8. International Transfers
Your data may be processed outside the UK (for example, by Shopify or PayPal).
Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
🧒 9. Children’s Data
Our store is not intended for children under 16, and we do not knowingly collect their personal data.
⏳ 10. Data Retention
We keep your personal data only as long as necessary, including:
- Order data → for legal and tax purposes
- Customer communications → for support and record-keeping
- Marketing data → until you unsubscribe
👤 11. Your Rights (UK & EEA)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (for marketing)
- Request data portability
You also have the right to lodge a complaint with the
Information Commissioner's Office (ICO).
🔒 12. Security
We take reasonable steps to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.
🔗 13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
✏️ 14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
📩 15. Contact Us
If you have any questions or want to exercise your rights, contact: